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CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail client accounts lose money when trading in CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
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ACCOUNT OPENING, VERIFICATION & MANAGEMENT
It is easy to apply for a live account with CWG. Click the button “apply for an account” in our homepage.

If CWG is unable to verify your identity, we will send you an email with details what you need to do further.

Upon successful account opening, you will receive an email containing your log-in details and further deposit information.
No. All deposits have to originate from your own sources, and the payment method used must be registered in your name.
Our platform is protected by SSL (Secure Socket Layer). All sensitive information submitted by our customers, such as credit card numbers, passwords, etc. is automatically transferred by SSL to a secure environment.
There are several deposit limitations on your account. These limitations vary depending upon the country in which you are residing. The maximum deposit amount per transaction is outlined on the deposit page for each of the available payment methods. In certain circumstances you may encounter a limit on your Deposit for credit reasons, to meet your Margin requirements you should consider reducing the total number of your open Transactions. For more information, please refer to the Standard Terms of Business.

Documents we accept for account verification

Proof of Identity:

A government-issued photo ID showing your name, date of birth and ID number. The name and date of birth must match the one you provided when you applied for an account. We accept ID cards (both sides), passports or driver's licenses (both sides).

Proof of Address:
  • Water, electricity, gas or internet broadband bills Issued within the last 3 months (both in paper or PDF format)
  • Bank statement issued within the last 3 months (either paper or PDF)
  • Landline telephone bill, issued within in the last 3 months
  • Credit card statement issued within the last 3 months (either paper or PDF)
  • Council tax bill issued within the last 6 months
  • Rental contract (including stamp) plus water, electricity or gas bill issued within the last 3 months (either paper or PDF)
  • Mortgage loan statement within 6 months (either paper or PDF version, if the receipt is required to be stamped)

  • Note: Please note we will require a screenshot of the URL for the online generated bills.

    The Tax Identification Number (TIN) is a personal number used for tax purposes in your tax country (i.e. the country in which you report your taxes).

    The term used for TIN varies from one country to another, for example: Identification Number, National Insurance Number, Social Security Number, etc. Accordingly, you will be asked to supply your TIN information.
    The Common Reporting Standard (CRS), developed in response to the G20 request and approved by the OECD Council on 15 July 2014, calls on jurisdictions to obtain information from their financial institutions and automatically exchange that information with other jurisdictions on an annual basis.
    In the Client Account Area, you can upload documents, make deposits, request withdrawals, apply for attending online webinars and other activities.
    To change any of the registered personal details in your trading account, please contact us to explain the reason for this change and provide us with the relevant information, e.g. name change due to marriage, or change of residential address. We will then review and action your request in accordance with our regulatory requirements and obligations.
    You can unsubscribe from receiving our newsletter, you can do that from the Member Area section.
    If you already have a live account and received login information via email, you will need to download the trading platform from the link in the email and deposit.
    The minimum deposit on our website is $200.
    Once you have selected account currency and your account has become live, we cannot change the currency.
    We recommend clients focus on one trading account, and we reserve the right to close subsequent accounts. However, each case will be assessed on an individual basis. If an additional trading account is permitted, it must be operated independently.
    No, using the demo account is completely risk-free as you can’t lose real money.
    One of the benefits of trading with a regulated firm is that you know you are trading on a reliable and reputable platform in a regulated environment, which has stringent rules and regulations designed, in particular, to protect the interests of retail clients.
    As per our legal and regulatory obligations, CWG Markets is required to verify your identity and residential address, for which a photo ID and residence information and/or documentation may be required.

    You can deposit funds to your account by bank transfer, by debit or credit card, by Skrill, Neteller or China Union Pay. Due to money laundering regulations we only accept deposits from your own bank or card accounts, not those of a third party.

    Please ensure you use your full name and CWG account number as a reference. if this is not included in the transmission, there could be a considerable delay in applying the funds to your trading account.

    To combat money laundering, we cannot accept cash deposits into our bank account. Any funds received this way will not be credited to your account and will not be refunded. Please be aware that any deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.

    Some international transfers will incur a fee charged by your bank. Any charges will come out of the amount that you transfer and therefore we will only credit your account with the funds that we receive. We cannot be held accountable for any bank charges.

    You can submit withdrawal request in your Member Area. You will need to enter the amount and the reason for withdrawing funds, as we need to keep that in record for regulatory purposes.
    You can do so in Member Area and if further information is required, do not hesitate to contact our dedicated client support team.
    You should deposit in your account currency, otherwise you will incur currency exchange rates.
    CWG does not charge any handling fees for deposits or withdrawals. However, please note that transfers between international banks may result in transfer fees charged by non-CWG third parties. The customer shall bear any such expenses.
  • Log-in to your Member Account area and select Deposit.
  • Choose a deposit mode and then click “deposit”
  • Choose CWG account into which you want to deposit money and follow the on-screen instructions.
  • Confirm your deposit information at the next page
  • Your payment provider/bank may ask you to take extra steps.
  • For handling time of each payment mode, please refer to our withdrawal and deposit page.
  • If our company needs to verify other information, it may take longer
  • Please noted that CWG will not be responsible for delay caused by third payment provider.
  • The deposit at the weekend/bank holiday will be handled according to the standard handling time of each payment mode.
    No, we do not accept deposits from Joint bank accounts.
    No. All funds must originate from a payment method registered in your own name.
    After the client completes the steps listed in “how to deposit in my account”, you will be redirected to your bank page, where you will be required to provide further information.

    After taking the step of “how to deposit in my account”, you will be prompted to choose the deposit bank and steps to take.

    In case of online bank deposit for the first time, you need to upload or provide the screenshot of bank statement by E-mail, showing:

  • Your name (the name should be the same as that used for registration)
  • Your account number
  • Contact CWG
  • Should you send funds to CWG Markets from a credit card, we will always attempt to refund the card in the first instance irrespective of the withdrawal method you chose when requesting the refund. Your chosen method acts as a backup in the event that we are unable to make the refund to the depositing card. Once approved and submitted, a credit card refund is deliverable prior to your next monthly charge/billing date.

    The time frame for processing a withdrawal request is normally within one business day, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third-party remitter.

    The withdrawal screen on the trading platform states the minimum withdrawal requirements for each type of payment method. Processing a withdrawal request for less than the minimum withdrawal amount may result in charges to your account.

    Listed below are the withdrawal methods we offer. Please note that some of the methods may not be available in your region:

  • Electronic wallets – Skrill or Neteller. Funds should be received in your e-wallet usually within couple of hours, however it could take up to 24h.
  • Bank transfer - after being processed from our end, it takes from 2 to 4 business days for the funds to appear in your bank account.
  • Credit cards – after being processed from our end, it takes from 3 to 5 business days for the funds to appear on your card.

  • Our policy is to, wherever possible, make withdrawal payments to the same source that was used to make the deposit on the customer’s account. For example, if a customer deposits using a Visa card, we will always first attempt to process any withdrawal thereafter to the same Visa card account. Once the withdrawal has been authorised, the funds will be credited to the customer’s Visa card. The refund should be visible in the relevant account within a few business days and in the next monthly statement.