Proof of Identity:
A government-issued photo ID showing your name, date of birth and ID number. The name and date of birth must match the one you provided when you applied for an account. We accept ID cards (both sides), passports or driver's licenses (both sides).
Note: Please note we will require a screenshot of the URL for the online generated bills.
You can deposit funds to your account by bank transfer, by debit or credit card, by Skrill, Neteller or China Union Pay. Due to money laundering regulations we only accept deposits from your own bank or card accounts, not those of a third party.
Please ensure you use your full name and CWG account number as a reference. if this is not included in the transmission, there could be a considerable delay in applying the funds to your trading account.
To combat money laundering, we cannot accept cash deposits into our bank account. Any funds received this way will not be credited to your account and will not be refunded. Please be aware that any deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.
Some international transfers will incur a fee charged by your bank. Any charges will come out of the amount that you transfer and therefore we will only credit your account with the funds that we receive. We cannot be held accountable for any bank charges.
After taking the step of “how to deposit in my account”, you will be prompted to choose the deposit bank and steps to take.
In case of online bank deposit for the first time, you need to upload or provide the screenshot of bank statement by E-mail, showing:
The time frame for processing a withdrawal request is normally within one business day, in order to allow us to complete various security checks before initiating payment. The time frame for receipt of the payment, is dependent upon the payment method and processing time of the third-party remitter.
The withdrawal screen on the trading platform states the minimum withdrawal requirements for each type of payment method. Processing a withdrawal request for less than the minimum withdrawal amount may result in charges to your account.
Listed below are the withdrawal methods we offer. Please note that some of the methods may not be available in your region:
Our policy is to, wherever possible, make withdrawal payments to the same source that was used to make the deposit on the customer’s account. For example, if a customer deposits using a Visa card, we will always first attempt to process any withdrawal thereafter to the same Visa card account. Once the withdrawal has been authorised, the funds will be credited to the customer’s Visa card. The refund should be visible in the relevant account within a few business days and in the next monthly statement.